Service
We support you with a comprehensive range of services: from consulting, planning, installation and maintenance to comprehensive service concepts. If required, we are supported by our service partners. For us, pumps and valves belong together. We offer our customers the benefit of different services for both products.
Assembly / commissioning
We install, remove and commission your units and ball valves worldwide.
Inspection service
With a jointly agreed inspection plan, we check, monitor and maintain all the necessary components of your pump units and ball valves as well as the associated drive technology at regular intervals.
Audit management
From planning, preparation and implementation to final commissioning, our experts support you with planned system shutdowns. We clarify the scope of the pumps, valves and/or motors to be overhauled and determine the necessary measures with you. We check the necessary spare parts requirements and procurement times for you. You receive scheduling, personnel and tool planning. Once the overhaul has been completed, we accompany the commissioning of the units and valves.
Repair for own and third-party products
Our specialists will repair your pump units and ball valves professionally and cost-effectively, regardless of the brand. If possible, we will also redesign the ball valve to the current state of the art. As soon as your valves and units arrive at our service centre, they are dismantled and inspected. You will receive a report with a cost estimate for the repair.
If required, we can also use an express line to shorten throughput times.
On request, we can also organise the collection of the valves for you. All you have to do is fill out the clearance certificate in advance, enclose it with the ball valve and give us a collection order.
Retrofit solutions
During the service life of your valves, pumps and motors, system parameters or operating conditions may change. This can have a negative impact on service life and also lead to higher energy consumption. With our expertise, we can carry out complex modifications to the flow hydraulics or adapt the mechanics of centrifugal pumps of all types, regardless of the manufacturer. Thanks to the wide range of options available, we always find a suitable retrofit solution for adapting existing units to the new operating conditions. We can also convert your ball valves from soft-seated to metal-seated, for example, or manufacture components in higher-quality materials. We also offer the retrofit service for similar ball valves.
Spare parts service
We guarantee to supply you with high-quality spare parts for years to come. By keeping a product history file, we can identify the delivery status and provide you with the spare parts you need. Do you need spare parts in a short time? Then talk to us about our express line.
Reverse engineering
Do you need a spare part quickly to keep your system running - but the manufacturer no longer offers the right original part? Perhaps the OEM is no longer represented on the market? Are the delivery times offered too long? Or would you like to improve the design of components (such as impellers) and/or have them supplied in higher-quality materials?
We can promptly produce customised spare parts and assemblies for you that will increase the service life and efficiency of your system.
Customer support
Product support is always available during local business hours. But you can also contact us online at any time.
All relevant documents are available to you via our customer portal. We store the relevant technical documentation (customer order documents) such as operating instructions, overall and sectional drawings with part type numbers, specification sheets, parts lists, certificates and acceptance reports. However, we will also make the findings reports available online and archive them for you for future repairs.
Emergency service: on site
On request, we can agree fixed response times with you. Our service specialist will then be on site quickly in the event of a fault.
In Germany
- Monday to Friday: on site within 24 hours
- Saturday and Sunday: on site within 48 hours
In the EU
- Monday to Friday: on site within 48 hours
- Saturday and Sunday: on site within 72 hours
Response times worldwide depend on the individual travel regulations of the destination country.
Acceptance
We subject every pump unit and every valve to a test run in our in-house test centre before delivery. The test runs always comply with the current standards and requirements in accordance with DIN EN ISO 9906 and DIN EN 12266-1:2012-06.
At your request, we can also carry out leak and pressure tests in accordance with ANSI FCI70-2 or API. We also test according to your special requirements and test specifications with regard to test media, test duration and test setup.
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Leakage test with water
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Leakage test with air
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Leakage test with nitrogen
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Leakage test with helium
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Vacuum test
We provide you with a test report containing all relevant data on the product and the corresponding test pressures recorded.
The leak test is supplemented by automated bubble counting in accordance with DIN EN, ANSI, API.
The automation systems installed by us are designed, adjusted and tested according to the given specifications with regard to control and operating times (opening and closing).
Acceptance
We subject every pump unit and every valve to a test run in our in-house test centre before delivery. The test runs always comply with the current standards and requirements in accordance with DIN EN ISO 9906 and DIN EN 12266-1:2012-06.
At your request, we can also carry out leak and pressure tests in accordance with ANSI FCI70-2 or API. We also test according to your special requirements and test specifications with regard to test media, test duration and test setup.
-
Leakage test with water
-
Leakage test with air
-
Leakage test with nitrogen
-
Leakage test with helium
-
Vacuum test
We provide you with a test report containing all relevant data on the product and the corresponding test pressures recorded.
The leak test is supplemented by automated bubble counting in accordance with DIN EN, ANSI, API.
The automation systems installed by us are designed, adjusted and tested according to the given specifications with regard to control and operating times (opening and closing).
Remote acceptance
You also have the option of remote acceptance. You will receive access data to the customer portal, where we broadcast the test live with the help of various camera views. You can also follow the assembly of the units live. After the successful test run, we will send you the acceptance certificates for signature by e-mail. We have tested this process in practice and implemented it in accordance with the acceptance standard.